Neff
Neff Washing Machines Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E01
Washer will not start; door symbol flashes and cycle will not begin.
Door Lock Failure
E02
Washer does not fill with water or fills very slowly; E02 displayed shortly after cycle start.
Water Inlet Timeout / Low Fill
E03
Washer does not drain; water remains in drum and cycle stops with E03.
Drain Pump Timeout
E04
Washer overfills or shows E04; water level too high or water seen in the door glass before cycle stops.
Overfill / Water Level Sensor Fault
E05
Washer does not heat water; cycle may run long or stop with E05.
Heating Circuit Failure
E06
Washer stops mid-cycle and will not spin; E06 displayed.
Motor / Tachometer Fault
E07
Washer door will not unlock at end of cycle; E07 displayed.
Door Unlock Fault
E08
Washer displays E08 and will not spin at high speed; may attempt to spin then stop.
Unbalanced Load / Spin Protection
E09
Washer stops with E09; may not heat and may trip the breaker in some cases.
Heater Short Circuit / Power Module Fault
E10
Washer does not detect water level correctly; may fill and drain repeatedly with E10 displayed.
Pressure Sensor Signal Error
E11
Washer shows E11 and may not heat correctly; temperature readings appear incorrect.
NTC Temperature Sensor Fault
E12
Washer displays E12; often associated with heating problems and limescale build-up.
Heater Efficiency / Limescale Detection
E13
Washer shows E13 and may stop mid-cycle; sometimes associated with water in base tray.
AquaStop / Base Tray Leak Detection
E14
Washer fills erratically or not at all; E14 displayed.
Flow Meter / Water Flow Sensor Fault
E15
Washer shows E15 and may continuously run the drain pump even when empty.
Base Leak / AquaStop Activation
E16
Washer door can be opened during operation or E16 appears related to door locking issues.
Door Interlock Monitoring Error
E17
Washer fills too quickly or detects overfill; E17 displayed.
High Water Pressure / Inlet Valve Error
E18
Washer does not drain completely; E18 displayed near end of cycle.
Drain Time Exceeded
E19
Washer shows E19; often related to internal valve or dispenser issues.
Dispenser Valve / Internal Solenoid Fault
E20
Washer displays E20; may not start or may stop unexpectedly.
Control Module Communication / Internal Error
Symptom
Washer display and lights flicker or reset during operation.
Intermittent Power / Voltage Drop
Symptom
Washer does not dispense detergent; powder remains in drawer after wash.
Detergent Drawer Water Flow Issue
Symptom
Washer does not take fabric softener from the dispenser drawer.
Dispenser Siphon / Rinse Valve Issue
Symptom
Washer door glass becomes extremely hot during high-temperature washes.
Overheating / Temperature Regulation Issue
Symptom
Washer door is difficult to open or close; latch feels misaligned.
Door Hinge / Latch Misalignment
Symptom
Washer drum does not stop immediately after opening the door (on models with instant stop).
Drum Brake / Door Interlock Timing Issue
Symptom
Washer drum turns but will not reach full spin speed; clothes come out very wet.
Reduced Spin Performance
Symptom
Washer fills and drains but drum does not turn at all.
Drive Motor Not Running
Symptom
Washer is dead: no lights, no display, no response to buttons.
No Power / Supply Failure
Symptom
Washer leaks water from the front around the door.
Door Seal (Gasket) Leak
Symptom
Washer leaks water from underneath the machine.
Internal Hose or Component Leak
Symptom
Washer leaves black or greasy marks on clothes.
Contamination from Drum or Bearings
Symptom
Washer leaves clothes very soapy; detergent residue visible after cycle.
Poor Rinsing Performance
Symptom
Washer makes loud banging or knocking noises during spin; machine may move across the floor.
Excessive Vibration / Suspension Fault
Symptom
Washer makes very loud rumbling or roaring noise during spin.
Drum Bearing Failure
Symptom
Washer smells bad (musty or sewage odor) even when empty.
Biofilm / Residue Build-Up
Symptom
Washer takes much longer than the displayed time to complete a cycle.
Extended Cycle Time / Heating or Balance Issues
Symptom
Washer trips the circuit breaker or RCD during or shortly after start.
Electrical Short / Earth Leakage
Symptom
Washer will not start cycle; display works but Start button does nothing.
User Interface / Start Circuit Fault
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E01 |
Washer will not start; door symbol flashes and cycle will not begin.
|
Door Lock Failure | View Details |
| E02 |
Washer does not fill with water or fills very slowly; E02 displayed shortly after cycle start.
|
Water Inlet Timeout / Low Fill | View Details |
| E03 |
Washer does not drain; water remains in drum and cycle stops with E03.
|
Drain Pump Timeout | View Details |
| E04 |
Washer overfills or shows E04; water level too high or water seen in the door glass before cycle stops.
|
Overfill / Water Level Sensor Fault | View Details |
| E05 |
Washer does not heat water; cycle may run long or stop with E05.
|
Heating Circuit Failure | View Details |
| E06 |
Washer stops mid-cycle and will not spin; E06 displayed.
|
Motor / Tachometer Fault | View Details |
| E07 |
Washer door will not unlock at end of cycle; E07 displayed.
|
Door Unlock Fault | View Details |
| E08 |
Washer displays E08 and will not spin at high speed; may attempt to spin then stop.
|
Unbalanced Load / Spin Protection | View Details |
| E09 |
Washer stops with E09; may not heat and may trip the breaker in some cases.
|
Heater Short Circuit / Power Module Fault | View Details |
| E10 |
Washer does not detect water level correctly; may fill and drain repeatedly with E10 displayed.
|
Pressure Sensor Signal Error | View Details |
| E11 |
Washer shows E11 and may not heat correctly; temperature readings appear incorrect.
|
NTC Temperature Sensor Fault | View Details |
| E12 |
Washer displays E12; often associated with heating problems and limescale build-up.
|
Heater Efficiency / Limescale Detection | View Details |
| E13 |
Washer shows E13 and may stop mid-cycle; sometimes associated with water in base tray.
|
AquaStop / Base Tray Leak Detection | View Details |
| E14 |
Washer fills erratically or not at all; E14 displayed.
|
Flow Meter / Water Flow Sensor Fault | View Details |
| E15 |
Washer shows E15 and may continuously run the drain pump even when empty.
|
Base Leak / AquaStop Activation | View Details |
| E16 |
Washer door can be opened during operation or E16 appears related to door locking issues.
|
Door Interlock Monitoring Error | View Details |
| E17 |
Washer fills too quickly or detects overfill; E17 displayed.
|
High Water Pressure / Inlet Valve Error | View Details |
| E18 |
Washer does not drain completely; E18 displayed near end of cycle.
|
Drain Time Exceeded | View Details |
| E19 |
Washer shows E19; often related to internal valve or dispenser issues.
|
Dispenser Valve / Internal Solenoid Fault | View Details |
| E20 |
Washer displays E20; may not start or may stop unexpectedly.
|
Control Module Communication / Internal Error | View Details |
| – |
Washer display and lights flicker or reset during operation.
|
Intermittent Power / Voltage Drop | View Details |
| – |
Washer does not dispense detergent; powder remains in drawer after wash.
|
Detergent Drawer Water Flow Issue | View Details |
| – |
Washer does not take fabric softener from the dispenser drawer.
|
Dispenser Siphon / Rinse Valve Issue | View Details |
| – |
Washer door glass becomes extremely hot during high-temperature washes.
|
Overheating / Temperature Regulation Issue | View Details |
| – |
Washer door is difficult to open or close; latch feels misaligned.
|
Door Hinge / Latch Misalignment | View Details |
| – |
Washer drum does not stop immediately after opening the door (on models with instant stop).
|
Drum Brake / Door Interlock Timing Issue | View Details |
| – |
Washer drum turns but will not reach full spin speed; clothes come out very wet.
|
Reduced Spin Performance | View Details |
| – |
Washer fills and drains but drum does not turn at all.
|
Drive Motor Not Running | View Details |
| – |
Washer is dead: no lights, no display, no response to buttons.
|
No Power / Supply Failure | View Details |
| – |
Washer leaks water from the front around the door.
|
Door Seal (Gasket) Leak | View Details |
| – |
Washer leaks water from underneath the machine.
|
Internal Hose or Component Leak | View Details |
| – |
Washer leaves black or greasy marks on clothes.
|
Contamination from Drum or Bearings | View Details |
| – |
Washer leaves clothes very soapy; detergent residue visible after cycle.
|
Poor Rinsing Performance | View Details |
| – |
Washer makes loud banging or knocking noises during spin; machine may move across the floor.
|
Excessive Vibration / Suspension Fault | View Details |
| – |
Washer makes very loud rumbling or roaring noise during spin.
|
Drum Bearing Failure | View Details |
| – |
Washer smells bad (musty or sewage odor) even when empty.
|
Biofilm / Residue Build-Up | View Details |
| – |
Washer takes much longer than the displayed time to complete a cycle.
|
Extended Cycle Time / Heating or Balance Issues | View Details |
| – |
Washer trips the circuit breaker or RCD during or shortly after start.
|
Electrical Short / Earth Leakage | View Details |
| – |
Washer will not start cycle; display works but Start button does nothing.
|
User Interface / Start Circuit Fault | View Details |
No matching codes found
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