Primus Mechanical Door Lock Jam

Washer door will not open at end of cycle, but no error code is displayed.

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Possible Causes

Swollen or warped door seal pressing on latch, Mechanical failure inside door lock, Residual water level not fully drained, Control not receiving end-of-cycle signal

How to Fix / Troubleshooting

Safety first: Unplug the washer. Ensure water inside is not scalding hot before attempting manual release.

  • Wait safety delay: Allow 2–5 minutes after cycle end for the lock to release automatically.
  • Check for water in drum: If water remains, run a drain/spin cycle. A full drum will keep the door locked.
  • Manual release: Use the emergency release cord near the pump filter (if fitted) to open the door.
  • Inspect door lock and seal: Once open, check for deformation of the seal or latch. Replace the door lock if it jams mechanically.
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Repair Difficulty

Easy 2/5

Required Part

Door Lock Interlock Assembly
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