Washer makes a sharp knocking or banging noise during spin, especially with heavy loads.

Safety first: Unplug the washer before tilting or moving it.

• Level the machine: Adjust the feet so the washer is stable and does not rock. Tighten lock nuts.
• Inspect shocks: Access the shocks from the front lower or rear panel. If they compress easily with little resistance or show oil leakage, replace them in pairs.
• Check springs and counterweights: Inspect top suspension springs and front/rear counterweights for damage or loose bolts. Tighten or replace as needed.
• Load distribution: Advise users to avoid single heavy items (e.g., one large rug) that cause imbalance; wash similar items together.