Washer fills with water but does not agitate; timer or display counts down normally.

Safety First: Unplug the washer before removing the agitator or accessing the bottom.

• Step 1 – Check for partial movement: Observe whether the agitator or impeller moves at all during wash. A top section that spins freely by hand often indicates worn agitator dogs.
• Step 2 – Inspect agitator dogs (if equipped): Remove the fabric softener cap and agitator bolt, lift out the agitator, and inspect the plastic dogs. Replace if worn smooth or broken.
• Step 3 – Inspect belt (belt-drive models): Access the bottom and check if the belt is broken or off the pulleys. Replace if damaged.
• Step 4 – Check shift actuator (direct-drive HE models): Ensure the actuator is properly mounted and connected. Replace if it fails to shift into agitate mode.