HE
Samsung
Water Heater Error
Washer displays HE or HE1; water does not heat properly or cycle stops during heating phase.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed tub heater element, Faulty temperature sensor (thermistor), Loose heater wiring, Scale buildup on heater
How to Fix / Troubleshooting
Safety: Unplug the washer. Water and electricity are a dangerous combination.
- Access heater: On many Samsung front-load models, the heater element is accessible from the rear or front bottom of the tub. Remove the appropriate panel.
- Check connections: Ensure heater terminals and thermistor connector are tight and free of corrosion.
- Test heater: Use a multimeter to measure resistance across heater terminals. Replace if open or shorted.
- Replace thermistor: If heater is good, test and replace the temperature sensor if out of specification.
- Descale if needed: Heavy limescale can cause overheating; consider descaling cycles and water softening.
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Repair Difficulty
Hard
4/5
Required Part
Tub Heater Element
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