Samsung
Excessive Vibration / Suspension Failure
Washer makes loud banging or knocking noises during spin; machine may move or "walk" across the floor.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Washer not level, Worn shock absorbers (front-load), Worn suspension rods (top-load), Shipping bolts not removed, Loose counterweights
How to Fix / Troubleshooting
Safety: Unplug the washer before tipping or moving it.
- Check installation: Confirm all shipping bolts and spacers have been removed from the rear of a new washer.
- Level the unit: Adjust leveling feet until the washer is stable and does not rock. Tighten lock nuts.
- Inspect suspension: For front-loaders, inspect shock absorbers for leaks or broken mounts. For top-loaders, inspect suspension rods and springs. Replace as a set if worn.
- Check counterweights: Ensure concrete or plastic counterweights on the tub are secure and bolts are tight.
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Repair Difficulty
Medium
3/5
Required Part
Shock Absorbers
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