Siemens
Drive Motor or Belt Failure
Washer drum does not turn at all during wash or spin, but machine powers on
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken or slipped drive belt, Faulty drive motor, Loose motor connector, Failed motor brushes (on brushed motors)
How to Fix / Troubleshooting
Safety first: Unplug the washer before removing the rear panel.
Steps to check non-turning drum:
- Check drum movement: Rotate the drum by hand. If it moves freely, the issue is likely in the drive system.
- Inspect belt: Remove the rear panel and verify the belt is on both the motor pulley and drum pulley. If broken or off, replace with the correct Siemens belt and ensure proper alignment.
- Check motor connections: Ensure the motor plug is fully seated and wiring is intact.
- Inspect motor brushes: On brushed motors, remove and inspect carbon brushes; replace if worn short.
When to call a technician: If the belt and brushes are fine but the motor does not run, motor or control board replacement may be required.
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Repair Difficulty
Medium
3/5
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