Washer takes much longer than the displayed time or never finishes the cycle

Safety first: Unplug the washer before internal component checks.

Steps to address long cycles:

• Check water heating: During a hot wash, feel the door glass after 20–30 minutes; it should be warm. If not, test the heater and NTC as in E05.
• Improve load balance: Avoid mixing very heavy and very light items. Use appropriate spin speeds for the fabric type.
• Verify water pressure: Ensure inlet filters are clean and taps fully open.
• Reduce detergent: Use the recommended amount of HE detergent to prevent oversudsing, which can cause the machine to add rinses and extend time.

When to call a technician: If heating and water supply are normal but cycles still never complete, control logic or sensor faults may be present.