E19
Alpha Flame Loss During Operation

Unit shows E19; burner shuts down and may not restart until power is cycled.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Unstable gas supply pressure, Dirty burner, Faulty flame sensor, Combustion air disruption (wind, vent issues)

How to Fix / Troubleshooting

Safety: Turn OFF gas and power before inspecting combustion components.

  • Check gas supply stability: If other gas appliances flicker or go out, contact your gas supplier.
  • Clean burner: Remove the Alpha burner assembly and clean ports with a soft brush and compressed air. Do not use wire that can enlarge ports.
  • Inspect flame sensor: Clean and inspect as described under E02.
  • Check vent terminations: Ensure the Alpha vent is not subject to strong prevailing winds or blocked by structures. Install a wind-resistant termination if recommended by Alpha.

If flame loss continues, a technician should perform a full combustion analysis and gas pressure test.

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Repair Difficulty

Hard 4/5

Required Part

Burner Assembly
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