E9
Atlantic Ambient Air Temperature Sensor Fault

Atlantic heat-pump water heater shows E9; unit may run briefly then shut down.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Defective ambient NTC sensor, sensor not positioned in air stream, broken cable, control board failure

How to Fix / Troubleshooting

Safety: Turn off power before accessing the top module.

  • Locate the ambient air sensor usually placed near the air intake grille of the Atlantic heat pump module.
  • Ensure the sensor is not covered by insulation or debris and is exposed to room air.
  • Measure its resistance and compare with the Atlantic NTC specification at the current room temperature.
  • Replace the sensor if readings are incorrect or intermittent when moving the cable.
  • Inspect the connector and harness back to the control board; repair or replace if damaged.
  • If the sensor circuit is good but E9 remains, the control board is likely defective.
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Repair Difficulty

Medium 3/5

Required Part

Ambient Air NTC Sensor
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