A03
Beretta Primary Heat Exchanger Overheat / Safety Thermostat Trip

Water heater shuts down with A03; unit becomes very hot before locking out

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Blocked primary heat exchanger, Failed circulation pump (on combi/boiler-type water heaters), Stuck or closed system valves, Faulty safety thermostat or NTC sensor

How to Fix / Troubleshooting

Safety: Turn off power and allow the appliance to cool completely. Do not bypass any safety thermostats.

  • 1. Reset after cooling: Once the unit is cool, reset it. If A03 returns quickly, there is likely a circulation or heat exchanger blockage issue.
  • 2. Check system valves: Ensure all isolation valves on the heater's flow and return (or inlet/outlet) are fully open. Closed valves will cause rapid overheating.
  • 3. Inspect circulation pump (if fitted): On Beretta combi/boiler-type water heaters, listen for pump operation when there is a demand. If silent or very hot to touch, the pump may be seized or air-locked.
  • 4. Bleed air from system (technician-level): Air in the primary circuit can cause overheating. Use the automatic air vent or manual bleed points as per Beretta instructions.
  • 5. Check and clean primary heat exchanger: Limescale or sludge can restrict flow. A technician can remove and chemically descale the Beretta primary heat exchanger or flush the system.
  • 6. Test safety thermostat and NTC sensor: Using a multimeter, a technician should verify continuity of the overheat thermostat and resistance of the NTC temperature sensor. Replace if out of specification.
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Repair Difficulty

Professional Required 5/5

Required Part

Primary heat exchanger
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