09
Biasi
Domestic Hot Water (DHW) NTC Sensor Fault
Error 09; appliance locks out and may show abnormal temperature readings.
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Possible Causes
Failed DHW temperature sensor, Loose DHW NTC connection, Shorted sensor cable, Scale buildup around sensor pocket
How to Fix / Troubleshooting
Safety: Isolate electrical power and close water valves if removing any wet components.
Steps:
- Locate DHW NTC: Find the sensor on the domestic hot water outlet or on the plate heat exchanger.
- Inspect and clean: Check for corrosion or scale around the sensor. Remove and clean the sensor tip and pocket if accessible.
- Check wiring: Ensure the sensor cable is intact and firmly connected to the control board.
- Test or replace: If you have a multimeter, test resistance versus temperature. If readings are erratic or out of spec, replace the DHW NTC sensor.
Tip: After replacement, verify that the displayed hot water temperature is realistic when running a tap.
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Repair Difficulty
Easy
2/5
Required Part
DHW Temperature Sensor (NTC)
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