E09
Eldom Secondary / Backup Thermostat Fault

Eldom digital heater shows E09; water may overheat or not reach set temperature.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Stuck-closed safety thermostat, Open-circuit backup thermostat, Incorrect wiring after previous repair

How to Fix / Troubleshooting

Safety: Overheating can cause scalding and tank damage. Turn off power and allow the unit to cool.

Steps:

  • Locate thermostats: Many Eldom heaters use a primary control thermostat/NTC plus a secondary safety thermostat mounted on the element flange or tank surface.
  • Check continuity: With power off and wires removed, measure continuity across the safety thermostat. It should be closed (0 Ω) at normal temperature. If open and not resettable, replace it.
  • Check for stuck-closed condition: If water is overheating, verify that the control thermostat or NTC is correctly sensing temperature and that the safety thermostat opens at its rated temperature (requires controlled heating and monitoring; usually done by a technician).
  • Verify wiring: Compare wiring to the Eldom schematic on the heater cover. Correct any miswiring that bypasses safety devices.
  • Replace faulty thermostat: Install a new Eldom-compatible safety thermostat if defective.
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Repair Difficulty

Hard 4/5

Required Part

Eldom Safety Thermostat
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