Ideal No Demand / Flow Detection Failure

No hot water at taps, heater does not start, no error code displayed.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Blocked inlet filter, Stuck flow sensor turbine, Faulty flow switch, Closed isolation valve on cold inlet

How to Fix / Troubleshooting

Safety: Turn off power and close the cold water isolation valve before removing any filters.

  • Check isolation valves: Ensure the cold water inlet valve to the heater is fully open.
  • Clean inlet filter: Remove the cold inlet filter/strainer (usually at the bottom of the heater or on the inlet union). Rinse under running water to remove debris.
  • Check flow sensor movement: If visible, confirm the flow turbine spins freely when water is turned on.
  • Test again: Reassemble, open the inlet valve, and run a hot tap. If the heater still does not start, the flow sensor or switch may need replacement by a technician.
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Repair Difficulty

Medium 3/5

Required Part

Cold Inlet Filter / Flow Sensor
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