E11
Oso Sensor Calibration / Temperature Drift Error

Oso water heater intermittently shows E11; heating stops and restarts after some time.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Aging NTC sensor with drift, Poor thermal contact between sensor and pocket, Control PCB calibration fault, Sensor installed in wrong location

How to Fix / Troubleshooting

Safety first: Isolate power before handling sensors or opening the control compartment.

  • Verify sensor placement: Ensure the primary tank sensor is installed in the correct pocket specified by Oso and fully inserted.
  • Improve thermal contact: If allowed by the manufacturer, apply a thin layer of thermal paste to the sensor before reinserting into the pocket.
  • Replace suspect sensor: If readings are clearly inaccurate compared to actual water temperature, replace the NTC sensor with a genuine Oso part.
  • Check control board: If a new sensor does not resolve E11, the control PCB’s measurement circuit may be out of calibration and require replacement.
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Repair Difficulty

Medium 3/5

Required Part

Oso tank temperature sensor (NTC probe)
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