Protherm No Heating / No DHW Production

Water heater has power but produces no hot water at any tap

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Faulty DHW flow sensor, Blocked inlet filter, Gas supply turned off (gas models), Failed heating element (electric Protherm models)

How to Fix / Troubleshooting

Safety first: Turn off power and, for gas models, close the gas valve before opening the unit.

  • Check water flow: Open a hot tap fully. If flow is weak, clean the cold water inlet filter and ensure stop valves are open.
  • Verify gas or power: For gas models, ensure gas supply is available and other gas appliances work. For electric models, check the dedicated breaker and wiring.
  • Inspect flow sensor: Confirm that the DHW flow sensor/turbine is working and wired correctly; replace if defective.
  • Test heating element (electric): Measure resistance of the immersion or tank element. Replace if open-circuit or shorted to earth.

Warning: Do not bypass safety devices to force operation; identify and repair the root cause.

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Repair Difficulty

Medium 3/5

Required Part

DHW Flow Sensor / Heating Element
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