Protherm Insufficient Outlet Temperature

Water heater produces hot water but temperature is too low

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Temperature setpoint too low on control panel, Scaled plate heat exchanger reducing heat transfer, Faulty NTC sensor reading too high, Gas pressure too low or element partially failed

How to Fix / Troubleshooting

Safety first: Be cautious of hot surfaces and water. Turn off power and gas before internal checks.

  • Check setpoint: Verify the DHW temperature setting on the Protherm control panel and increase if necessary within safe limits.
  • Measure actual temperature: Use a thermometer at the tap to confirm outlet temperature.
  • Descale heat exchanger: If temperature is low despite high burner power, descale the plate or primary heat exchanger.
  • Check sensors: Test DHW NTC sensor; replace if it reads higher than actual temperature.
  • Gas/element check: For gas models, have a technician verify gas pressure and burner output. For electric models, test each heating element; replace any failed sections.

Warning: After adjustments, verify that outlet temperature does not exceed scalding limits, especially in homes with children or elderly occupants.

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Repair Difficulty

Medium 3/5

Required Part

Plate Heat Exchanger
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