Protherm Corrosion / Contaminated Water

Water heater runs but hot water smells metallic or rusty

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Corroded steel storage tank, Failed sacrificial anode (on cylinder models), Rusty pipework feeding the heater, Long periods of stagnation

How to Fix / Troubleshooting

Safety first: Ensure water is safe to use; if in doubt, do not drink or cook with it until the issue is resolved.

  • Flush system: Run hot water for several minutes to see if discoloration clears.
  • Inspect tank (storage models): Check for signs of external corrosion or leaks. If the tank is corroded internally, replacement is usually required.
  • Check anode rod: On models with an anode, inspect and replace the sacrificial anode if heavily consumed.
  • Pipework inspection: Have a plumber inspect old galvanized pipes that may be contributing rust.

Warning: Severely corroded tanks can fail suddenly; replace before a major leak occurs.

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Repair Difficulty

Hard 4/5

Required Part

Storage Tank / Sacrificial Anode
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