Softener frequently loses programming settings (time, hardness, capacity)

Safety: Use a surge protector if your area has unstable power.

• Stabilize power: Ensure the softener is on a dedicated outlet with consistent power. Avoid circuits with heavy motor loads.
• Replace adapter: If the power adapter output is unstable, replace it with an AFWFilters-approved adapter.
• Factory reset: Perform a factory reset if available, then re-enter all settings and monitor for recurrence.
• Replace control board: If settings continue to be lost, the control board’s memory is likely failing and should be replaced.