Salt forms a hard crust (bridge) in the brine tank and water level stays low underneath

Safety first: Unplug the unit before working in the brine tank. Wear gloves to protect your hands.

• Probe for bridge: Gently push a broom handle straight down into the salt. If you feel a hard layer then a sudden drop, a bridge is present.
• Break the bridge: Carefully work the handle around to break up the crust, allowing salt to fall into the water below.
• Remove clumps: Scoop out large, damp clumps that will not break apart easily.
• Prevent recurrence: Keep the tank no more than half to two-thirds full and use high-quality pellet salt recommended for Aqua Dial softeners.