Softener uses very little or no salt over several weeks

Safety first: Isolate power and use bypass valves if you need to work on the valve head or brine tank.

• Check salt level pattern: Mark the salt level and monitor over a week. If it does not drop, the unit is not using salt.
• Break salt bridge: Push a broom handle gently down through the salt. If you feel a hollow space before reaching water, break up the crust so salt can contact the water.
• Inspect brine line and float: Ensure the brine line is connected, not kinked, and that the brine float moves freely.
• Clean injector: Follow the injector cleaning steps described under E02.
• Run manual regeneration: After cleaning, run a regeneration and confirm that the brine level drops during the brine draw stage.