Control panel buttons on the AquaHouse softener are unresponsive or require excessive force.

Safety first: Unplug the unit before removing the control panel cover.

Step-by-step:

• 1. Inspect panel: Check for cracks, warping, or signs of water intrusion on the keypad area.
• 2. Dry moisture: If condensation is present, gently dry the area and correct any external leaks.
• 3. Reseat cable: Open the control housing and reseat the ribbon cable between the keypad and main board.
• 4. Test buttons: Restore power and test each button. If some or all remain unresponsive, replace the AquaHouse user interface board or keypad assembly.