Softener stuck in regeneration; water may be hard or unavailable during extended cycle.

Safety first: Unplug the unit and close inlet and outlet valves. Open a faucet to relieve pressure.

• Manually advance: Use the manual advance knob to move the valve back to the service position. If it will not move, the rotor or seals may be jammed.
• Inspect drive components: Remove the cover and check the motor, gears, and cam for damage or obstructions.
• Check position sensor: Ensure the position sensor or switch is properly aligned with the cam and that its wiring is intact.
• Replace faulty parts: Replace the AquaSoft drive motor, cam gear, or seal kit as needed. If the control does not send advance signals, replace the control board.