Softener or brine tank is leaking water onto the floor

Safety first: Immediately place the softener in BYPASS and close the main water if leak is severe. Unplug the unit. Avoid standing in water near electrical outlets.

Step-by-step:

• Locate leak: Dry the area and observe where water reappears—at the brine tank, control head, inlet/outlet, or drain line.
• Tighten fittings: Gently tighten union nuts and hose clamps on AquaUnique inlet/outlet and drain connections. Do not overtighten plastic fittings.
• Inspect O-rings: If a union is leaking, shut off water, relieve pressure, disassemble, and inspect/replace the O-ring.
• Check brine tank: Look for visible cracks or holes. Small cracks near the top may be patched temporarily; large cracks require tank replacement.

When to call a technician: If the control head itself is cracked or leaking, or if you cannot safely access fittings, professional service is recommended.