AquaUnique Hydrogen Sulfide or Bacterial Contamination

Softener or surrounding area has a rotten egg (sulfur) odor

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Hydrogen sulfide in source water, Bacterial growth in brine tank, Long periods of stagnation, Warm installation environment

How to Fix / Troubleshooting

Safety first: Ventilate the area. Do not mix bleach with other cleaners. Wear gloves and eye protection.

Step-by-step:

  • Identify source: Test raw water for sulfur odor. If present before the softener, additional treatment (aeration or oxidizing filter) may be needed.
  • Sanitize brine tank: Place the AquaUnique softener in BYPASS, empty the brine tank, and clean it with a mild bleach solution. Rinse thoroughly.
  • Sanitize resin bed: Follow AquaUnique instructions to sanitize the resin tank using an approved disinfectant (often diluted bleach) during regeneration.
  • Increase usage: Avoid long periods of no water use; stagnant water can worsen odors.

When to call a technician: Persistent sulfur odor may require specialized treatment equipment and professional water analysis.

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Repair Difficulty

Medium 3/5
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