BWT softener brine tank develops a hard crust of salt (salt bridge) and stops using salt

Safety first: Disconnect power. Avoid using sharp metal tools that could puncture the tank.

• Identify bridge: Tap the side of the brine tank; a hollow sound above the water line suggests a salt bridge.
• Break bridge: Insert a plastic rod or broom handle and gently break up the hardened salt layer, allowing it to fall into the water below.
• Remove excess: Scoop out large chunks if necessary and discard.
• Prevent recurrence: Keep salt level moderate (not to the very top) and use high-quality BWT-approved salt. Ensure the area is well ventilated.
• Run regeneration: After clearing, run a regeneration to restore normal operation.

Repeated bridging may require changing salt type or improving room conditions.