E13
BWT Regeneration Lockout / Safety Interlock Fault

Display shows E13 and regeneration cannot be started manually or automatically

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Active leak alarm preventing regeneration, Incorrect service/bypass valve position, Internal software lockout due to repeated errors, Faulty door/cover interlock switch (if equipped)

How to Fix / Troubleshooting

Safety first: Ensure there are no active leaks or overflow conditions before overriding any lockouts.

  • Check for other errors: Confirm that no leak or overflow error (e.g., E12) is active. Clear those first.
  • Verify valve position: Ensure the BWT bypass/service lever is in the correct Service position. Some models will not regenerate in bypass.
  • Inspect interlock switch: If your model has a cover or door switch, ensure the cover is properly closed and the switch is not damaged.
  • Controller reset: Perform a full controller reset according to the BWT manual, then reprogram settings.
  • Attempt manual regen: After reset, try to start a manual regeneration from the menu.

If E13 persists, the control logic or safety circuitry may be faulty and requires professional service.

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Repair Difficulty

Medium 3/5

Required Part

BWT bypass/service valve assembly
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