Cillit Keypad / User Interface Fault

Display is on but buttons do not respond or respond intermittently

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Possible Causes

Worn Cillit keypad membrane, Moisture ingress, Loose keypad ribbon cable, Damaged button contacts

How to Fix / Troubleshooting

Safety: Disconnect power before removing the control panel.

  • Dry moisture: If condensation is visible under the display cover, dry the area and improve ventilation around the unit.
  • Check ribbon cable: Reseat the keypad ribbon cable on the main PCB.
  • Test buttons: In diagnostic mode (if available), test each button’s function. Non‑responsive keys indicate a faulty keypad.
  • Replace keypad: Install a new Cillit display/keypad module if the membrane is worn or damaged.
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Repair Difficulty

Easy 2/5

Required Part

Cillit display/keypad module
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