How to Fix / Troubleshooting

Safety: Bypass and depressurize before opening brine connections.

Steps:

Observe regeneration: During a manual regeneration, watch the brine tank. The water level should drop during brine draw and rise during refill. If not, troubleshoot brine draw and refill as separate issues.
Check brine line connections: Ensure the brine line is securely connected at both the valve and brine tank and is not blocked.
Clean injector and screen: Remove and clean the injector and injector screen to restore suction.
Verify programming: Confirm that the controller includes a brine draw and refill step in the cycle. If set incorrectly (e.g., backwash only), adjust to a standard softener cycle.
Test again: After corrections, run another regeneration and confirm that salt is being dissolved and used.

Note: Long-term operation without brine will exhaust the resin and result in hard water.

Clack water softener does not use any salt; salt level never drops.

Possible Causes