Clack External Valve or Tank Neck Leak

Clack water softener leaks water from around the valve body or top of the mineral tank.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Damaged O-ring between valve and tank, Cracked valve body, Loose tank adapter, Over-tightened plumbing stressing valve

How to Fix / Troubleshooting

Safety: Immediately place the unit in bypass and relieve pressure. Unplug the unit before working on leaks.

Steps:

  • Identify leak source: Dry the area and observe where water reappears. Check around the valve-to-tank connection, plumbing fittings, and top of the tank.
  • Check plumbing stress: Ensure rigid piping is not putting side load on the valve. Support piping as needed.
  • Inspect valve-to-tank O-ring: Remove the Clack valve from the mineral tank. Inspect the large O-ring at the tank neck for cuts or flattening. Replace the valve-to-tank O-ring if damaged.
  • Examine tank neck and valve body: Look for cracks in the fiberglass tank neck or plastic valve body. Replace the mineral tank or valve body if cracked.
  • Reassemble and test: Lubricate new O-rings with silicone grease, reinstall the valve, slowly pressurize the system, and check for leaks.

Warning: Do not overtighten threaded fittings into the valve body; use proper thread sealant and torque to avoid cracking.

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Repair Difficulty

Medium 3/5

Required Part

Valve-to-Tank O-Ring
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