Crystal Quest
No brine refill
Brine tank does not refill with water after regeneration; salt remains dry at the bottom.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Blocked brine refill orifice in Crystal Quest control valve, Closed or kinked brine line, Failed internal refill valve, Incorrect programming with zero refill time
How to Fix / Troubleshooting
Safety first: Bypass the softener and unplug it. Depressurize by opening a faucet.
- Check programming: Ensure the brine refill time is not set to zero. Adjust according to Crystal Quest specifications.
- Inspect brine line: Verify the brine tubing from the valve to the brine tank is not kinked, pinched, or disconnected.
- Clean refill orifice: Remove the brine refill flow control/orifice from the valve and clean any debris or scale. Replace if damaged.
- Test refill: Run a manual regeneration and observe the refill step. If no water enters the brine tank despite a clear orifice, replace the Crystal Quest brine refill valve assembly.
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Repair Difficulty
Medium
3/5
Required Part
Crystal Quest brine refill valve assembly
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