Crystal Quest Brine tank overfill / brine refill fault

Brine tank fills with water and overflows or stands nearly full of water after regeneration.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Stuck open brine safety float in Crystal Quest brine well, Clogged brine line check valve, Incorrect brine refill time setting, Cracked brine line causing air leak and improper shutoff

How to Fix / Troubleshooting

Safety first: Unplug the unit and place it in bypass. Wear gloves when working with salty water.

  • Shut off water: Close the inlet valve to stop further filling. Use a wet/dry vacuum or small pump to remove excess brine from the tank.
  • Inspect float: Remove the brine well cover and lift out the safety float assembly. Clean salt sludge and ensure the float moves freely and seals at the top.
  • Check brine line: Inspect the brine tubing and check valve for cracks, leaks, or blockages. Replace damaged tubing and the Crystal Quest brine check valve if it does not seal.
  • Verify settings: Confirm the brine refill time is set correctly for your tank size. Reduce refill time if excessive.
  • Test: After reassembly, run a manual regeneration and observe the refill step to ensure the water stops at the correct level.
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Repair Difficulty

Medium 3/5

Required Part

Crystal Quest brine safety float assembly
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