Brine tank water level does not drop during brine draw; salt usage is minimal and water remains hard.

Safety first: Bypass and unplug the unit. Wear gloves when working with salt and brine.

• Check for salt bridge: Probe the salt bed with a plastic rod to ensure salt is in contact with water. Break any hard crusts.
• Inspect brine line and fittings: Tighten all compression nuts and fittings on the brine line. Replace cracked tubing.
• Clean injector: Remove and soak the injector/nozzle and throat in vinegar to dissolve scale and iron. Clean the injector screen as well.
• Service brine valve: Remove the brine valve/check valve assembly and clean or replace it with a Crystal Quest brine valve kit.
• Test draw: During the next regeneration, observe the brine tank. The water level should drop noticeably during brine draw.