Crystal Quest Loss of non-volatile settings

Softener display works but shows incorrect time or settings after every power outage.

Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Failed backup capacitor or memory on Crystal Quest control board, Excessive power interruptions, Incorrect installation of firmware update (if applicable)

How to Fix / Troubleshooting

Safety first: Unplug the unit before removing the control panel.

Reprogram and test: Set the correct time and settings, then briefly unplug and replug the unit. If settings are lost, the backup memory is failing.
Use stable power: Connect the unit to a surge-protected, non-switched outlet.
Replace board: Install a new Crystal Quest main control board to restore proper memory retention.

Repair Difficulty

Medium 3/5

Required Part

Crystal Quest main control board

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