Ecowater Europe
Valve Not Sealing / Continuous Drain
Softener continuously drains water to the waste line even when not regenerating
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn or damaged valve seals and spacers, Debris lodged in valve piston, Piston or rotor assembly scored, Incorrect reassembly after service
How to Fix / Troubleshooting
Safety: Close the inlet valve or put the unit in bypass to stop water flow before disassembly.
- Confirm symptom: Listen at the drain line for continuous flow when the unit is in service mode and not regenerating.
- Inspect drain hose: Ensure the drain hose is not siphoning water due to being routed too low or submerged in standing water.
- Valve service: Remove the Ecowater valve head cover and inspect the piston/rotor and seal pack for wear, scoring, or debris. Clean or replace as needed.
- Reassemble carefully: Follow Ecowater service instructions for correct orientation of seals and spacers to ensure proper sealing.
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Repair Difficulty
Hard
4/5
Required Part
Ecowater valve piston and seal kit
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