Display shows “Err 14” and the unit reports high salt usage or salt alarm.

Safety first: Unplug the unit and place it in bypass before opening the valve or brine system. Wear gloves when handling brine.

Steps to correct:

• 1. Check salt settings: Enter programming and verify the salt dose or salt efficiency settings match your EcoWater model and resin size. Reduce the salt dose if it is set too high.
• 2. Inspect brine valve: Remove the brine well cover and observe the brine valve during refill. If water continues to flow into the brine tank after the refill stage, the brine valve may be leaking or stuck open. Clean or replace the EcoWater brine valve assembly.
• 3. Verify injector size: Confirm that the venturi/injector installed matches the original EcoWater specification. An oversized injector can cause excessive brine draw and refill.
• 4. Monitor salt level: After adjustments, monitor salt usage over several weeks to ensure it is within expected range for your household usage.