EcoWater Regeneration Cycle Hang / Incomplete Indexing

Softener appears to be stuck in regeneration and does not return to service.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Drive motor failure, Jammed rotor/disc, Faulty position switch, Control board not advancing cycle

How to Fix / Troubleshooting

Safety first: Place the unit in bypass to restore water to the home, then unplug before servicing the valve.

Steps to diagnose:

  • 1. Note cycle position: Check the display to see which regeneration step is indicated. This can help pinpoint where the hang occurs.
  • 2. Listen for motor: Plug in briefly and listen for the drive motor. If it hums but does not turn, the motor or gears may be jammed.
  • 3. Inspect motor and cam: Remove the cover and inspect the EcoWater drive motor, gears, and cam for damage or misalignment.
  • 4. Check position switch: Test the valve position switch or encoder for proper operation and secure wiring.
  • 5. Replace faulty parts: Replace the drive motor, cam/encoder, or control board as indicated by tests. After repair, run a full manual regeneration to confirm proper operation.
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Repair Difficulty

Hard 4/5

Required Part

EcoWater Drive Motor Assembly
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