Softener does not regenerate at all; no noise or movement at scheduled time and water becomes hard.

Safety first: This troubleshooting is mostly electrical and programming; no need to open wet components initially. Unplug before removing covers.

Steps to diagnose:

• 1. Check display and time: Ensure the display is on and the time of day is correct. If the display is blank, test or replace the EcoWater transformer.
• 2. Verify regeneration mode: Confirm the unit is set to demand-initiated or time clock mode as intended, and that regeneration time is set to an hour when you are not using water.
• 3. Force a manual regeneration: Press and hold the regen button per the manual. If the valve does not move or the motor does not run, suspect a drive motor or control board issue.
• 4. Check flow meter: On demand models, verify that water usage is being counted (displayed gallons remaining decrease). If not, inspect and clean the EcoWater turbine/flow sensor.
• 5. Replace faulty components: If programming and power are correct but the unit will not regenerate, replace the drive motor or main control board as indicated by tests.