Softener does not use any salt; salt level in brine tank never drops.

Safety first: Unplug the unit and place it in bypass before working in the brine tank or valve. Wear gloves and eye protection.

Steps to fix:

• 1. Check for salt bridge: Push a broom handle straight down into the salt. If you hit a hard crust with empty space below, break up the bridge so salt falls to the bottom.
• 2. Inspect brine level during regen: Start a manual regeneration and watch the brine level. If it does not drop during brine draw, clean the EcoWater venturi/eductor and check the brine line for kinks or clogs.
• 3. Clean brine valve and float: Remove the brine well cover and lift out the float assembly. Clean off salt buildup and ensure the float moves freely. Replace the EcoWater brine valve/float assembly if damaged.
• 4. Refill and test: Reassemble, add fresh salt if needed, and run another regeneration to confirm brine is being drawn.