Salt level in the brine tank does not drop over time and the water remains hard.

Safety first: No electrical work is needed. Wear gloves to protect your hands from sharp salt edges.

• Probe for a bridge: Push a broom handle or plastic rod straight down into the salt. If you hit a hard layer with empty space underneath, a salt bridge is present.
• Break the bridge: Gently tap and push to break up the hardened salt layer, being careful not to damage the brine tank walls or float assembly.
• Remove excess salt: Scoop out loose salt and any mushy salt at the bottom. Refill only to the manufacturer’s recommended level (usually below the halfway point of the tank).
• Monitor operation: After clearing the bridge, run a manual regeneration and verify that brine is drawn and the salt level begins to drop over the next few cycles.