Display shows “Lo Salt” or “Add Salt” even when there appears to be salt in the tank.

Safety first: Wear gloves; sharp salt crystals can irritate skin. Avoid breathing dust.

• Step 1 – Check for salt bridge: Use a broom handle or similar tool to gently push straight down into the salt bed. If you feel a hard crust with empty space underneath, you have a salt bridge.
• Step 2 – Break the bridge: Carefully break the crust by working the handle around the tank, avoiding damage to the brine well tube. Do not use excessive force.
• Step 3 – Remove salt mush: If the bottom is filled with a thick, slushy salt mush, scoop it out with a plastic container and discard. Refill with fresh, high-purity GE-approved water softener salt pellets.
• Step 4 – Check sensor (if present): Some GE models have a salt level sensor in the brine well. Ensure it is not crusted with salt. Clean gently with warm water and reinstall.
• Step 5 – Reset indicator: Follow the manual to reset the salt level indicator or enter the correct salt level setting.

Tip: Keep the salt level between 1/4 and 3/4 full to reduce bridging.