GE Appliances
Stalled Drive Motor
Softener emits a constant humming noise but does not advance through cycles.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Motor receiving power but rotor jammed, Seized rotor & seal, Overloaded motor due to valve obstruction, Failing motor windings
How to Fix / Troubleshooting
Safety first: Unplug the unit immediately if the motor hums continuously to prevent overheating.
- Step 1 – Attempt manual rotation: With power off, try to rotate the cam/rotor by hand. If it is seized, remove the rotor & seal and inspect for damage or debris.
- Step 2 – Clear obstruction: Clean the valve cavity and rotor face. Remove any foreign material.
- Step 3 – Test motor free-run: With the rotor removed, briefly power the motor (following GE test procedures). If it still only hums, replace the drive motor.
- Step 4 – Reassemble and test: Install a new rotor & seal kit if the old one was damaged. Run a manual regeneration to confirm smooth operation.
Warning: Do not leave a humming motor energized; it can overheat and fail.
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Repair Difficulty
Medium
3/5
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