GE Manual Regeneration Start Failure

Softener will not start regeneration manually when the REGEN button is pressed.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Defective REGEN button or keypad, Control board failure, Locked keypad (child lock), No power to control

How to Fix / Troubleshooting

Safety first: Work with dry hands. Unplug the unit before removing the control panel.

  • Step 1 – Confirm power: Check that the display is lit and responsive. If blank, troubleshoot the power supply.
  • Step 2 – Check keypad lock: Some GE models have a keypad lock feature. Follow the manual to unlock (often holding two buttons simultaneously).
  • Step 3 – Try alternate start method: If available, use the menu to initiate regeneration instead of the dedicated button.
  • Step 4 – Inspect keypad ribbon: Remove the control cover and inspect the ribbon cable from the keypad overlay to the control board. Reseat the connector.
  • Step 5 – Replace control or keypad: If the REGEN button still does not respond, replace the GE control panel overlay (if separate) or the GE electronic control board.
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Repair Difficulty

Medium 3/5

Required Part

Control Panel Overlay
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