E13
Hansgrohe Resin Tank Overpressure / Safety Fault

E13 displayed and the unit reports resin tank pressure anomaly during regeneration.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Blocked drain or brine line causing pressure buildup, Stuck piston in control valve, Closed outlet valve during regeneration, Faulty pressure sensor

How to Fix / Troubleshooting

Safety: This fault can indicate dangerous pressure. Immediately stop the unit, close inlet, and relieve pressure by opening a downstream tap. Do not disassemble pressurized components.

  • Verify valves: Ensure the outlet and bypass valves are in the correct positions for service. Do not regenerate with the outlet closed.
  • Inspect drain and brine lines: Confirm both lines are clear and properly routed with no kinks or obstructions.
  • Check piston movement: After depressurizing, remove the valve head cover and inspect the main piston/rotor for signs of sticking or damage. Clean or replace as needed.
  • Test pressure sensor: If equipped, verify the pressure sensor is reading correctly. Replace if readings are inconsistent with actual pressure.
  • Do not bypass safety: If E13 recurs after clearing lines and checking valves, contact a qualified technician. Do not attempt to override safety features.
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Repair Difficulty

Professional Required 5/5

Required Part

Main Valve Piston / Pressure Sensor
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