Harvey softener emits a musty or stagnant smell from the cabinet area

Safety: Wear gloves; avoid inhaling dust or mold spores. Unplug the unit before cleaning.

• Empty cabinet: Remove old salt and any standing dirty water from the cabinet.
• Clean surfaces: Wipe the inside of the cabinet with a mild bleach solution (per manufacturer’s guidance) and rinse thoroughly.
• Dry thoroughly: Allow the cabinet to dry completely before refilling with fresh salt.
• Improve ventilation: Ensure the installation area is not completely enclosed and has some airflow.

Persistent odors may indicate contamination of the resin bed, which should be assessed by a professional.