Display shows “Lo Salt” or “Add Salt” even though the brine tank appears to have salt.

Safety first: Wear gloves when handling salt and brine. Unplug the unit before adjusting any sensors or wiring.

• Verify actual salt level: Dig down into the brine tank with a plastic scoop. Confirm there is loose salt all the way to the bottom and not just a crust on top.
• Break salt bridge: If you find a hard layer with empty space underneath, carefully break it up with a broom handle so salt falls into the water.
• Clear salt mush: If the bottom is full of wet, slushy salt mush, remove several buckets of it and replace with fresh pellet salt. Rinse the brine well if heavily fouled.
• Check sensor height and cleanliness: Clean the salt level sensor or float and ensure it is set to the correct height per the Hellenbrand manual. Adjust the control’s salt level setting if it was misprogrammed.
• Reset alarm: After correcting the salt condition, clear the Lo Salt message (usually by pressing a button or power cycling). Monitor over the next few cycles to confirm it does not return.