Hellenbrand Over-Regeneration / Meter Miscalibration

Softener regenerates too frequently, wasting salt and water.

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Possible Causes

Hardness set too high, Capacity set too low, Meter size or pulses-per-gallon misprogrammed, Turbine sending extra pulses due to electrical noise or damage

How to Fix / Troubleshooting

Safety first: Adjust programming only according to water test results and manufacturer guidelines.

  • Confirm actual hardness: Test incoming water hardness. Adjust the programmed hardness to match, adding a small safety factor if iron is present.
  • Review capacity setting: Ensure the programmed capacity matches the resin volume and salt dose used, per the Hellenbrand chart.
  • Check meter settings: Verify meter size and pulse rate are correct for the installed turbine.
  • Inspect turbine: Remove and inspect the turbine for damage or wobble that could cause false pulses. Replace if worn or cracked.
  • Monitor usage: After adjustments, track gallons used between regenerations to confirm they align with expected capacity.
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Repair Difficulty

Easy 2/5

Required Part

Turbine / Flow Meter Assembly
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