Softener emits unusual odors (musty, rotten, or chemical smell) from treated water

Safety: Do not drink water with unusual odors until the system is sanitized. Wear gloves when handling disinfectants.

• Sanitize system: Follow Idrobase or industry guidelines to sanitize the resin tank and brine system using an approved disinfectant (e.g., diluted household bleach at recommended concentration).
• Clean brine tank: Empty the brine tank, scrub internal surfaces, and rinse thoroughly. Refill with clean water and food-grade salt.
• Increase usage: Avoid long periods of stagnation. If the property is unoccupied, consider bypassing or periodically flushing the system.
• Resin replacement: If odors persist after sanitization, replace the resin bed.