Display shows “Lo Salt” or “Add Salt” even when salt is present in the tank

Safety first: No electrical work is required; keep the unit plugged in.

Step-by-step checks:

• 1. Check for salt bridge:
  • Open the salt tank lid.
  • Use a broom handle or similar tool to gently push down on the salt surface.
  • If you feel a hard crust with empty space underneath, you have a salt bridge. Carefully break it up without damaging the tank.
• 2. Inspect for salt mush:
  • Look for a thick, slushy layer of salt at the bottom that does not dissolve well.
  • Remove mush with a scoop or wet/dry vacuum and refill with fresh, high-quality pellet salt.
• 3. Clean brine well and float:
  • Remove the brine well cover (tube inside the tank).
  • Lift out the float/air check assembly and clean it with warm water.
  • Ensure the float moves freely and the air check ball is not stuck.
• 4. Sensor check (if equipped):
  • Some Kenmore models have a salt level sensor. Inspect wiring and clean any salt buildup on the sensor.
  • If the sensor is damaged, replace the salt level sensor.