Softener displays time but buttons do not respond

Safety first: Unplug the unit before opening the control panel.

Step-by-step checks:

• 1. Inspect keypad:
  • Look for cracks, warping, or signs of water intrusion.
• 2. Reseat ribbon cable:
  • Disconnect and reconnect the keypad ribbon cable at the control board.
• 3. Dry panel:
  • If moisture is present, dry thoroughly and allow to air dry before reapplying power.
• 4. Replace keypad:
  • If buttons still do not respond, replace the keypad / user interface assembly.